FAQ page

Frequently Asked Questions

We are here to guide you through every step. You can find answers to frequently asked questions. You can always contact us if you have any questions!

What is included in a membership?

Membership includes access to an incredible catalog of videos as shown in our "Music Video Library" page, with fresh content added monthly

How do I access my account?

To access your account, click Sign In at the top right of the page and enter your email address. You can request a sign-in link be sent to your email address to sign in without the need for your password or you can enter your password without requesting a sign-in link.

How do I reset my password?

On the Sign In page, click Sign in with password and then click on set new password, enter the email associated with your account, and click Send Instructions. The instruction email will arrive in your inbox shortly. In the email, click Reset Password, and you will be directed to select a new password before being redirected to the catalog page. If you have trouble remembering your password, you can also use our Passwordless Sign-In option by requesting a Sign-In Link on the login page.

How do I access the catalog?

Once you sign into your account, navigate to catalog called "Music Video Library" section in the top menu to access all of our videos.

Can I download videos to save them to my device?

Our content is available for streaming only and cannot be downloaded directly to your device. However, you can access it anytime by signing into your account. If you're using our mobile app (possibly coming later this year), you can save videos for offline playback, allowing you to watch your chosen videos later without an internet connection.

Why am I experiencing buffering or playback issues?

Buffering or playback issues are often related to your internet connection. We recommend a minimum speed of 25 Mbps for smooth streaming. You can also try refreshing the page, using a different browser, or clearing your cache.

Can I create multiple accounts with the same email address?

No, each email address can only be associated with one account. If you believe you already have an account and can’t remember the login details, please use the Forgot Password link.

How do cancel my recurring subscription?

To manage your subscription, log into your account and click on your Profile in the top right corner. From there, select Purchases. You can choose to cancel your membership by clicking End Membership. Your membership will be cancelled and your access will be removed at the end of your current payment period. If any problem with processing your cancellation online at the link above, you can email us immediately at exquisitevideo@streaming-subscription.com.

How do I change my membership plan or update my billing information?

To change your membership plan or update your billing information, sign into your account and click Profile at the top right. Then, select Purchases. To change your membership plan, click on Manage Plan under the Membership section and follow the prompts to switch to a different option. To update your billing information, click on Change Payment Method under the Payment Method section and enter your new billing details.

Why is my credit card being declined?

Many credit/debit cards have online purchase restrictions. If your card is being declined, please contact your credit card company to let them know the purchase you would like to make is valid. Also, certain credit/debit cards do not allow for recurring subscription billing, and therefore, may be denied.

How do I purchase a gift subscription?

To purchase a gift subscription, scroll to the bottom of any page on the website and click “Buy a Gift Card” in the footer. You’ll need to log into your account or create one if you don’t already have one. Then, select the subscription or bundle you’d like to gift, choose the duration of the gift, and complete your purchase by entering your payment details. After purchasing, you’ll receive a confirmation page and a confirmation email with the gift code, and a shareable link that you can send to your recipient.

How do I redeem a gift subscription?

To redeem a gift subscription, use the link shared with you by the gift sender. Clicking the link will automatically apply the gift to your account. If you don’t already have an account, you’ll be prompted to create one.

What is the Refund Policy?

As noted during the check-out process and in our Terms & Conditions, we have a no-refund policy. You have the freedom to cancel at any time, and your subscription will remain active until the end of your current billing cycle. No refunds, credits or partial reimbursement will be issued for cancellations or for members choosing to discontinue their membership, regardless of reason.

Does Exquisite Video have an App that I can download?

Today no; but we are expecting to have our first app available later this year...stay tuned!

Can I watch videos on my phone or table without using an app?

Yes; Our website adapts to phone and tablet browsers so you can watch our content in a number of ways!

Can I watch videos on my TV without using an app?

Yes, by connecting your laptop directly to your TV with an HMDI cable you can watch videos from our site to your TV

If I have additional billing or technical questions who should I contact?

For general billing or technical support please contact: exquisitevideo@streaming-subscription.com.

Who do I contact for non-billing and non-technical inquiries?

You can contact us at info@exquisitevideo.com